At Nutricely, we strive to provide the best quality dry fruits, snacks, and food products to our customers. However, if you are not satisfied with your purchase, this policy explains how product returns and refunds are handled.

Returns

Nutricely allows product returns only under the following conditions:

You may request a return if:

• The product received is damaged or defective

• The wrong product has been delivered

• The product quality is not as described on the website

• The package is tampered with or opened before delivery

Return requests must be raised within 7 days of receiving the product.

To be eligible for a return:

• The product must be unused

• It should be in its original packaging

• Proof of purchase such as order ID or invoice must be provided

Certain items such as opened food products or perishable goods may not be eligible for returns due to hygiene and safety reasons.

Refunds

Once your return request is received and approved, Nutricely will initiate the refund process.

Refunds will be processed:

• After inspection and verification of the returned product

• Through the original payment method used during purchase

• Within 10–14 working days

Shipping charges are non-refundable unless the return is due to Nutricely’s error.

If you paid via Cash on Delivery, refund will be issued to your bank account or wallet as per the details shared by you.

Cancellation Refunds

If you cancel your order before it is shipped, you are eligible for a full refund.
If cancellation is requested after shipping, refund will be processed only after successful return of the product.

How to Raise a Return Request

To request a return or refund, please contact us at:

Email: support@nutricely.com

Include the following details in your email:

• Name

• Order ID

• Product name

• Reason for return

• Images of the product (if damaged/defective)

Our support team will respond within 2–3 business days and guide you through the next steps.

Non-Returnable Items

The following are not eligible for refunds or returns:

• Products that have been opened or used

• Items purchased on special discount sales

• Gift cards or digital products

• Any item returned after the allowed time period

Changes to This Policy

Nutricely reserves the right to modify or update this Returns and Refunds Policy at any time without prior notice. All updates will be posted on this page.

Final Note

This policy is created to ensure:
✔ Customer trust
✔ Hygiene standards
✔ Clear refund process
✔ Smooth ecommerce operations

Returns and Refunds Policy for Nutricely